Refunds and Returns Policy
Effective Date: 8th May 2024
Thank you for shopping at alshafafautoparts.com, operated by AL SHAFAF AUTO SPARE PARTS TRDG. L.L.C. We strive to provide high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns:
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
Initiating a Return:
To initiate a return, please contact our customer support team at [email protected] or call us at 065339747 or 0544878969 to obtain a Return Merchandise Authorization (RMA) number. Please include your order number, the reason for the return, and any relevant details about the product.
Shipping the Product Back:
Once you have received your RMA number, please ship the product back to us at the following address:
AL SHAFAF AUTO SPARE PARTS TRDG. L.L.C Industrial Area 04, Sharjah-U.A.E.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exceptions:
Please note that certain items are not eligible for return or refund, including:
- Items that have been used or damaged after receipt.
- Items without the original packaging.
- Special order items or customized products.
Contact Us:
If you have any questions about our Refunds and Returns Policy, please contact us at [email protected] or call us at 065339747 or 0544878969 . Our customer support team will be happy to assist you.
Changes to Policy:
We reserve the right to update or change our Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
By using our website and making a purchase, you agree to abide by the terms and conditions of this Refunds and Returns Policy.